Concerns & Complaints Process

When dealing with complaints of a less serious nature, KingsWay School encourages staff, students and the community to seek resolution at the lowest possible level. This means there is an expectation that individuals will make a genuine effort to discuss the concern directly with the people involved before escalating it further. In most cases, concerns can be addressed and resolved informally through open and respectful conversations.

Please follow the flow chart diagram below for our Concerns and Complaints Process: